GDPR

Privacy Policy – Neptunhost OÜ

At Neptunhost OÜ (“Neptunhost,” “we,” “us,” or “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our website (https://neptunhost.com) and the services provided through it. This policy complies with the General Data Protection Regulation (GDPR).

1. Data Controller

The data controller responsible for processing your personal data is:

Neptunhost OÜ
Harju maakond, Tallinn, Kesklinna linnaosa, Ahtri tn 12, 10151, Estonia
Email: [email protected]

2. Personal Data We Collect

We collect and process the following types of personal data through our website:

Contact Information: Name, email address, and other details you provide when contacting us through the website, Intercom chat, or other communication methods.
Usage Data: Information about how you interact with our website (e.g., IP address, browser type, and the pages visited). This data is collected through cookies and analytics tools (e.g., Piwik PRO, Google Analytics, Microsoft Clarity).
Technical Data: Information about your device (e.g., browser type, operating system, IP address).

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Performance of a Contract: To provide you with our services, including responding to your inquiries and managing your account.
Legitimate Interests: To improve our website’s functionality and user experience, monitor website performance, and enhance our services.
Compliance with Legal Obligations: To comply with applicable legal obligations, including tax, accounting, and data protection laws.
Consent: Where you have provided your consent (e.g., by accepting cookies), we process your data for marketing and analytics purposes.

4. How We Use Your Personal Data

We use your personal data for the following purposes:

To Provide Services: We use your data to deliver the services you request and communicate with you.
To Improve User Experience: We use data analytics to improve the performance of our website and services.
To Secure Our Website: We use technical data (e.g., through Cloudflare and AWS) to ensure the security and stability of our website.
To Comply with Legal Obligations: We process data as required by applicable laws and regulations.

5. Data Sharing and Third-Party Processors

We share your personal data with trusted third-party service providers that help us operate our website and provide services to you. These include:

Cloudflare: We use Cloudflare for content delivery and website security. Personal data such as IP addresses may be processed by Cloudflare for security purposes. Read Cloudflare's Privacy Policy.
AWS (Amazon Web Services): Our website is hosted on AWS. Personal data may be processed by AWS to ensure the website’s proper functioning. Read AWS's Privacy Policy.
Intercom: We use Intercom chat to provide customer support. Personal data such as your name and contact information may be processed when you engage with our chat services. Read Intercom’s Privacy Policy.
Google Analytics: We use Google Analytics to track website usage. Personal data such as IP addresses and browsing behavior is collected and anonymized for analysis purposes. Read Google’s Privacy Policy.
Microsoft Clarity: We use Microsoft Clarity for website analytics and session recordings to improve our website’s user experience. Read Microsoft’s Privacy Policy.
Piwik PRO: We use Piwik PRO for privacy-friendly analytics to track user interactions without compromising user privacy. Read Piwik PRO’s Privacy Policy.

6. Data Security

We take appropriate technical and organizational measures to ensure the security of your personal data, including encryption, secure access, and regular monitoring of our systems. Our website uses Cloudflare for enhanced security and AWS for robust hosting infrastructure.

7. Data Retention

We retain your personal data only for as long as necessary for the purposes outlined in this Privacy Policy, or as required by law. Backup data is retained for a limited period as part of our disaster recovery protocols.

8. Your Rights Under GDPR

As a data subject, you have the following rights under GDPR:

Right to Access: You can request access to your personal data that we hold.
Right to Rectification: You can request correction of inaccurate or incomplete personal data.
Right to Erasure: You can request the deletion of your personal data under certain circumstances.
Right to Restriction of Processing: You can request that we restrict the processing of your data under certain conditions.
Right to Data Portability: You can request the transfer of your personal data to another service provider in a structured, commonly used, and machine-readable format.
Right to Object: You have the right to object to the processing of your personal data for certain purposes.
Right to Withdraw Consent: If you have given consent for specific data processing activities, you can withdraw it at any time.
Right to Lodge a Complaint: You have the right to lodge a complaint with your local data protection authority if you believe your data has been mishandled.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and gather information about website usage. Cookies are small text files stored on your device that help us understand how you interact with our website.

Types of cookies we use:

Essential Cookies: Necessary for the website’s functionality.
Analytics Cookies: Used to analyze user behavior on the website (Google Analytics, Piwik PRO, Microsoft Clarity).

You can manage or disable cookies through your browser settings. For more information on how we use cookies, please refer to our Cookie Policy.

10. Data Transfers

Your personal data may be transferred to countries outside the European Economic Area (EEA), including the United States, where our third-party service providers are based. When such transfers occur, we ensure that appropriate safeguards are in place to protect your personal data, such as EU Standard Contractual Clauses or reliance on Privacy Shield frameworks where applicable.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with a new effective date. We encourage you to review this policy regularly to stay informed about how we are protecting your personal data.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your GDPR rights, please contact us at: